Cancellations, Refunds & Insurance
If due to unforeseen circumstances you are unable to join us and need to cancel your booking, we require written notice of AT LEAST 30 DAYS prior to your tour package commencing to provide you with a full refund. Please note that ALL claims for refunds will be subject to a minimum processing fee of AUD$50 and you will be charged the online booking fee.
Cancellations received within less 14 days notice of the tour commencement date are subject to 25% of cost being non-refundable, unless a replacement from our waiting list can be sourced. Alternatively, you can choose to receive a credit for the full amounts paid applicable to an alternative tour package, valid for two (2) years from the time of initial purchase.
PLEASE NOTE CAREFULLY: no refunds will be payable in connection with airline or train delays, unused services, or other acts beyond the control of Central West Tours. All notifications of cancellation must be received in writing by email to nicole@centralwesttours.com.au
We strongly recommend whilst it is not compulsory you consider Travel Insurance and Medical Insurance (if required) at time of booking your Tour Package with us. Travel Insurance will cover you for unforeseen circumstances and we strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects, as well as provide cover against personal accident and medical expenses. It is recommended that you take out Travel Insurance to cover you even for travel within your own state and country.
Please see our Terms of Service for more information.
Acknowledgement of Country
Central West Tours acknowledge the generations of the local Aboriginal people of the Wiradjuri people who have lived and derived their physical and spiritual needs from the forests, rivers, lakes and streams of Central West Region as the traditional owners and custodians of these lands.
