Terms of Service
Please Read These Terms and Conditions For Our Business Services Carefully
Welcome to Central West Tours. By engaging our Services, you are agreeing to comply with and be bound by the following terms and conditions of use (‘Terms’), which together with our privacy policy and website disclaimer, govern Central West Tour’s relationship with you in relation to your use of our Services, website, online marketing pages and social media channels.
By engaging our Services or using our website and online marketing pages, you signify your acceptance to be bound by these Terms.
For the purposes of these Terms, ‘Us’, ‘Our’, Tour Leader, and ‘We’ and ‘Central West Tours’ refers to Central West Tours Pty Ltd, t/a Central West Tours, ABN 906 528 533 28. www.centralwesttours.com.au.
‘You’, ‘Your’ and the ‘Client’ refers to you, the client, visitor, website user or person using our website or Services as relevant. If you do not agree to be bound by these Terms, we ask that you do not engage our Services or use our website.
“Hosted Travel Experience” means any event, tour, excursion, concert, or other such experience that may be offered from time to time by Central West Tours.
You must be 18 years of age or older to use our Services. Person 12 – 18 age are welcomed and must be accompanied by an adult.
Australian Tour Package & Tour Leader
Central West Tours (CWT) is the organiser of hosted tour packages within regional Australia. As part of the offer, CWT has engaged third party suppliers to fulfil certain aspects of its packages e.g. coach services; limousine and car hire operators and regional hotels for accommodation. In doing so CWT and therefore you, may be bound to their terms and conditions in part or in whole. CWT has made every reasonable attempt to ensure that these terms and conditions are outlined or referenced but makes no claim as to their entirety. CWT reserves the right to amend or cancel the package/s at any time for whatsoever reason.
Bookings, Payments and Deposit Conditions
Tour packages may be made using the online booking process via the www.centralwesttours.com.au and centralwesttours.rezdy.com websites. Packages are quoted in Australian Dollars inclusive of Commonwealth Government Goods and Services Tax (GST) and online booking fees. Packages and prices are subject to change without notice. The package price is an all-inclusive price.
25% deposit is required at the time of booking. The Final payment to be paid 30 days prior to departure date Failure to pay in full by the due date may result in the cancellation of your booking. If your booking is made within 30 days of departure you must provide full payment and complete the online registration for the tour immediately. Your booking cannot be confirmed until we have received full payment and received all of your registration details.
If you make a booking on a specific tour and we cannot put you on that tour for some reason (eg. no vacancies) then you will get a full refund of your deposit, or your deposit can be transferred to another Central West Tours. We will advise you within 2 business days of your booking if your requested tour or any other product or service is sold out.
Cancellations, Fees & Refunds – Made by Traveller
If due to unforeseen circumstances you are unable to join us and need to cancel your booking, we require written notice of AT LEAST 30 DAYS prior to your tour package commencing to provide you with a full refund. Please note that ALLclaims for refunds will be subject to a minimum processing fee of AUD$50 and you will be charged the online booking fee.
Cancellations received within less 14 days notice of the tour commencement date are subject to 25% of cost being non-refundable, unless a replacement from our waiting list can be sourced. Alternatively, you can choose to receive a credit for the full amounts paid applicable to an alternative tour package, valid for two (2) years from the time of initial purchase.
PLEASE NOTE CAREFULLY: no refunds will be payable in connection with airline or train delays, unused services, or other acts beyond the control of Central West Tours. All notifications of cancellation must be received in writing by email to nicole@centralwesttours.com.au
Cancellations, Fees & Refunds – Made by Central West Tours
All of our journeys have been carefully planned and researched however from time to time we may need to cancel a tour in full or in part. Changes and cancellations may occur for our own requirements, or due to 'Force Majeure', road conditions, weather, bush-fires, availability of accommodation, vehicle breakdowns, serious accidents, changes in transport schedules, or other circumstances beyond Central West Tours control or which simply cannot be foreseen. We also may be forced to cancel, suspend, or delay a tour or part of a tour if we deem it necessary for safety or other reasons, or if we are directed to do so by Police or other local authorities. If for some reason we need to cancel a tour or part of a tour, we will keep participants informed of the situation.
If due to unforeseen circumstances Central West Tours contacts you to cancel or reschedule a particular tour date, we will endeavour to provide you with at least 14 days prior notice in writing where possible.
We may cancel a trip at any time prior to departure if, due to global pandemics, terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip, you can choose to transfer amounts paid to an alternative or rescheduled tour date or to request a full refund.
In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs which will be advised at the time of notice in writing. We are additionally not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
Travel & Medical Insurance
In arranging for the tours, we enjoy together, you would appreciate that a lot of work goes into preparation. Other businesses we use such as accommodation and others that require deposits and/or fees to hold bookings. As a business, our policies are influenced by these factors and the costs incurred in providing these tours to you.
We strongly recommend whilst it is not compulsory you consider Travel Insurance and Medical Insurance (if required) at time of booking your Tour Package with us. Travel Insurance will cover you for unforeseen circumstances and we strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects, as well as provide cover against personal accident and medical expenses. It is recommended that you take out Travel Insurance to cover you even for travel within your own state and country.
Health – Extra Expenses on Tours
Please be aware that you may be liable for additional costs on top of your entry fee if you fall ill or have symptoms of illness that may affect others in the group. This includes (but is not limited to), paying for an additional room if you are sharing with another tour member and you become ill during the tour. Upgrading to your own room will help limit the spread of the illness and is a courtesy to your fellow tour group members. You may also need to pay for your own transport between towns if you cannot ride/walk as per the itinerary, and it may present a health risk to staff and other tour group members for you to be in the support vehicle.
There may be other situations where extra costs are incurred and are to be paid for by the ill customer. This is to be decided by Central West Tours Management on a case-by-case basis.
General
We do our best to ensure that all tours go ahead as planned however from time to time we may need to adjust journeys in order to improve them from an operational perspective. If such journey adjustments or cancellations become necessary, a flexible and understanding attitude will help minimise any negative impacts on your overall experience and the experience of other group members. For many reasons travelling on a Central West Tours trip requires a degree of flexibility and understanding. If you approach these tours with an open mind and positive outlook, we will be able to work together to overcome any obstacles that we may face and we believe that these obstacles often result in the greatest enjoyments and achievements on a trip like this.
Itinerary & Booking Amendments
It is important to note that there may be changes or alterations from time to time to tour itineraries or bookings that are out of our control due to third party supplier issues, or due to events beyond our control. However, we will at all times endeavour to inform you in advance as soon as we are made aware of any issues. If it is a material change, we will at all times try to ensure you have a suitable alternative available.
From time to time, itinerary activities or Hosted Travel Experiences may be altered or cancelled for reasons out of our control. We reserve the right to cancel, change or substitute any Hosted Travel Experience at any time due to external or third-party supplier issues that may arise. If you do not want to accept the alternative Hosted Travel Experience for any reason, we will offer you a refund in accordance with Australian Consumer Law requirements.
Availability
We keep a waitlist for interested guests to join a tour that has been oversubscribed. In the event of any cancellations, guests on the waitlist (in order of the request being received) will be notified of the opportunity to join the tour.
Arrival and Departure Times
Please ensure you arrive in a timely manner for your advised Tour Package commencement time. If you miss events or tour experiences within the itinerary due to failing to arrive in time, CWT will not be liable for any reimbursement of funds in lieu of the missed experience or event.
CWT cannot guarantee the departure or arrival times of its third-party operator or any of its services. CWT is not liable for any delay, including without limitation, any failure to meet with connections or other services.
Accommodation
All rooms are subject to availability. Standard room options apply; king sized or queen sized bed or twin share. Alternative hotels of similar standard to those outlined in the package within the itineraries may be used without notice. The ‘star rating’ system for hotels is provided as an indication only and is subject to change without notice. Hotel room photographs may not be specific to the actual room occupied.
Dietary Requests
Vegetarians can easily be catered for as part of the set menus being offered at each of our venues as part of our travel package, however please note that for gluten-free, vegan or other dietary requirements asking for special meals there will be a 10% surcharge on basic package cost. Genuine allergies are happily catered for, please contact Nicole on mobile: 0459 155 845 if you have any questions regarding dietary requests or email nicole@centralwesttours.com.au.
Touring
CWT does not own, operate or control third party suppliers of services (e.g. airlines, hotels/accommodation, transportation companies, restaurants, hire car operators, etc.) To the extent permitted by the Commonwealth of Australia and its States laws, CWT is not responsible for any loss, accident, delay or irregularity whatsoever resulting from a third-party supplier’s acts or omissions. The travel services provided by these suppliers are subject to the conditions imposed by the suppliers and their liability may be limited by their tariffs, conditions of carriage, and agreements.
Authority on Tour
Our group trips are run by a tour leader. The decision of the tour leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the tour. If you fail to comply with a decision made by your tour leader or interfere with the well-being or mobility of the group, the tour leader may direct you to leave the trip immediately, with no right of refund.
Travelling Together With Integrity
This is a group tour made up of wonderful individuals. You may be travelling on your own, with a friend, or with a small group within our tour group, and we would encourage you to say hello and get to know your fellow travellers to really get the most out of your experience of travelling together through the Central West region over the tour. You’ll leave with new friends, we’re sure of it!
Feedback
At Central West Tours, we really value your feedback. Following the completion of each of our Hosted Travel Experiences, we send out an email survey to gather our guests’ responses to help fine tune and tailor our future Hosted Travel Experiences. These surveys are anonymous and we appreciate the time you take in responding.
Feel free to drop us a line anytime to nicole@centralwesttours.com.au if you have any additional feedback for us.
Complaints
We do our utmost to provide accurate information on our website, answer all your queries and ensure you enjoy our Hosted Travel Experiences. Sometimes though there may be instances where you feel your flights or accommodation, or another aspect of your Experience, did not match your initial expectations. Central West Tours only facilitates the actual Hosted Travel Experience and related Services. If you are unhappy with your flight or flight seating, or there are issues with your accommodation such as level of cleanliness, food quality or room quality, it is best to take this up direct with the third-party service provider (the airline, hotel or restaurant) at the time of your complaint.
If you have a problem with a third-party supplier while on the Experience, we ask that you alert your Tour Host regarding the issue immediately, so they can assist you with your dealings with the third-party service provider if needed. Please note that it is your own responsibility to ensure that any products, Services or information available through our website or otherwise offered through Central West Tours meet your specific, personal or commercial requirements. We do not warrant that any Hosted Travel Experience will be suitable or fit for your purpose or will correspond with the advertising by the venue. You agree to make your own enquiries directly with the venue if required.
If you feel you have a more substantial complaint or issue that needs to be dealt with, please refer to our Complaints Handling Policy on our website.
Limitation of Liability and Disclaimers
To enable us to offer you these Hosted Travel Experiences, we contract and work with and through a network of third party businesses and individuals to assist in the running of the Experiences. For this reason, we are not responsible for any of their acts or omissions.
It is an essential pre-condition to you engaging our Services that you agree and accept that Central West Tours is not legally responsible for any loss, injury or damage you may suffer related to your use of our Services, any goods or services we may offer or from any other use of the website or Services. Your use of, or reliance on, any information or materials on this website and our Services is entirely at your own risk, for which we shall not be liable.
Liability
To the fullest extent permitted by law, we exclude all express or implied representations, conditions, guarantees, warranties and terms relating to the Services and this agreement, except those set out in this agreement, including but not limited to:
(a) implied or express guarantees, warranties, representations or conditions of any kind, which are not stated in the Terms;
(b) our Services being unavailable; and
(c) any loss, damage, costs including legal costs, or expense whether direct, indirect, incidental, special, consequential and/or incidental, including loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any indirect, remote, abnormal or unforeseeable loss, or any loss or damage relating to business interruption, or otherwise, suffered by you or claims made against you, arising out of or in connection with your use of the Services, the inability to access or use the Services, and the late supply of Services, even if we were expressly advised of the likelihood of such loss or damage.
To the extent we are unable to exclude liability; our total liability for loss or damage you suffer or incur from our Services is limited to us re-supplying the Services to you, or, at our option, us refunding to you the amount you have paid us for the Services to which your claim relates.
Legislation may confer certain rights, warranties and guarantees and remedies relating to the provision of the Services that cannot be excluded, restricted or modified, including but not limited to the Australian Consumer Law (‘ACL’). At no time are these statutory rights sought to be excluded.
We cannot guarantee the availability of any Experience at any time. In the event of any changes to any times, dates or venues, we will use all reasonable endeavours to notify you and where applicable, work with you to arrange suitable alternative options.
Your Privacy
At Central West Tours [centralwesttours.com.au] we are committed to protecting your privacy as a customer and an online visitor to our websites. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully. You may change your details at any time by advising us in writing via email.
Third Parties
We do not and will not sell or deal in Personal Data or any customer information. Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
Disclosure of Your Information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of Central West Tours, our customers or third parties. If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
Whole Agreement
These Terms represent the whole agreement between you and Central West Tours [www.centralwesttours.com.au] concerning your use and access to our websites, our Services and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
Exclusion of Unenforceable Terms
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these Terms.
Amendment of Terms
We reserve the right to change, modify, add or remove portions of these Terms at any time. Please check these Terms regularly prior to using our website and Services to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website and Services then we will regard that use as conclusive evidence of your agreement and acceptance that these Terms govern your and Central West Tour’s rights and obligations to each other.
Jurisdiction
Our agreement, these Terms and this website are subject to the laws of New South Wales and Australia. If there is a dispute between you and Central West Tours that results in litigation then you must submit to the jurisdiction of the courts of New South Wales.
[Updated 28 September 2023]
Acknowledgement of Country
Central West Tours acknowledge the generations of the local Aboriginal people of the Wiradjuri people who have lived and derived their physical and spiritual needs from the forests, rivers, lakes and streams of Central West Region as the traditional owners and custodians of these lands.
